A large not-for-profit organisation was dealing with a complex manual process of collecting participant data from various sources and entering the required data into the organisation’s system for funding and services assessment. Skilled employees were performing time-consuming administrative tasks instead of focusing on ways to deliver better care to those in need.

The organisation deployed intelligent process automation to collect and read documents automatically. It updated the required data into the organisation’s system with outputs ready for the participant’s assessment.

Valuable resources now focus on service delivery with automation processing transactions 7.5x times faster, saving over 20,000 hours of manual entry with zero errors.